FAQ – Your questions answered
What forms of payment do you accept?
We are cash free with Card and Contactless payments only.
Not having cash gives greater cost savings that we pass on to our customers with our very reasonable prices – businesses are charged by the bank for depositing cash, these charges are more for banking cash than card & contactless, in addition to this it then needs to be processed and then moved to banking facilities. Many local banks have closed giving fewer opportunities to bank cash including our local bank.
There’s no cash on the internet, this is just one way online retailers can offer competitive prices. Our very reasonable prices are available instore.
What are your Garden Centre opening hours ?
Open from 9.30am to 5.30pm Monday to Saturday and 10am to 4.30pm on Sundays. You can browse the garden centre on Sundays before the tills open at 10.30am.
Do you deliver?
Yes we do, Delivers can be arranged for items purchased in store. Delivery is available from Monday to Friday, all the details can be found on the ‘We Deliver‘ page
Are you Dog Friendly?
Yes, well behaved dogs are welcome on a short lead in the Garden Centre. Many of the team offer a welcome hello to your four legged friend.
How do your fantastic loyalty cards work?
Stamp Cards – our much loved loyalty!
For every £10 and over spent you will receive one stamp, for example spend £42.12 and receive 4 stamps.
When you have collected the stamps required enjoy £10
towards your next purchase on a different date or carry
on stamping to enjoy £25 towards your next purchase
on a different date.
You must have your card stamped at time of purchase, (please
present to the cashier for stamping).
Cards are stamped once all goods are paid for.
No change will be given on redemption of stamp cards.
The purchase of Port Sunlight Garden Centre Gift Cards attracts stamps, any other gift card or voucher purchases do not.
The redemption of gift cards and vouchers do not attract stamps.
Cards must be signed for redemption.
Cash Value 0.001p.
How do I apply for a job
All our job vacancies can be found on or jobs page.
Can I return an item
Please view our refund and exchange policy
Port Sunlight Garden Centre Gift cards terms and conditions.
You can buy gift cards at the Garden Centre, Port Sunlight Garden Centre, The Causeway, Port Sunlight, Wirral. CH62 5DY.
You can spend your gift card at the Garden Centre, Port Sunlight Garden Centre, The Causeway, Port Sunlight, Wirral. CH62 5DY.
You cannot use your gift card to purchase from any of the following: Third-party shops or concessions within the garden centre. Other exclusions may apply, these would be updated here as required.
Loyalty stamps are issued with purchases of Gift Cards.
Loyalty stamps are not issued with purchases made on Gift Cards.
How to use gift cards:
Shop as usual in the Garden Centre and then proceed to the checkouts. During checkout present your Gift Card for use as payment. If there’s any balance to pay, you can use a debit or credit card in the usual way.
Your current balance will be shown on your receipt when you use your card to make a purchase. You can also check the balance at any time by presenting your card to a cashier at any till point.
Returning an item purchased with a gift card:
For items bought in store with a gift card, return the item with proof of purchase within the relevant time period to the Garden Centre and you’ll be given a gift card to the correct value.
Will my card expire?
Yes, gift cards are valid for two years from the date of purchase.
Can I exchange my gift card for cash?
No, you can’t exchange gift cards for cash.
Damaged or Lost cards.
Unfortunately damaged cards that our tills are unable to read will become void. Lost cards will not be replaced.