Returns Policy

Port Sunlight Garden Centre Returns policy

Terms & Conditions

We are happy to refund or exchange any product (excluding jewellery, food and gift vouchers) returned to us in an ‘as-sold’ condition with the original receipt within 28 days of purchase.

For promotional offers, such as ‘Buy one get one free’ or ‘get the cheapest item free’ , all items including the ‘free’ item or any promotional vouchers must be returned in order for us to process the refund. This does not affect your statutory rights.

Goods which are special order, made to measure or cut to length cannot be exchanged or refunded (unless faulty).

You must produce your original receipt as proof of purchase. Without the original receipt neither a refund nor an exchange will be given.

Refunds will be issued using the same method of payment. If payment is made by credit/debit card, the same card must be used.

Port Sunlight Garden Centre reserves the right to refuse a refund or exchange with or without a receipt, without explanation.

You may be requested to return any points that were offered as part of your purchase prior to the refund being offered. This would be for either electronic or printed points earned.

View our Festive Returns Policy.