Privacy Policy

Privacy Policy

Please read our privacy policy below carefully.
At Port Sunlight Garden Centre, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our encrypted secure server.  Furthermore, all customer data collected is secured against unauthorised use or access.


As used in this Privacy Policy, ‘personal information’ means personally identifiable information such as an individual’s name, street address, email address and telephone numbers.  Personal information may be requested by Port Sunlight Garden Centre to enable an individual to register for a promotion, receive information, provide a delivery service for a product, fill out a survey, make a comment or enquiry or for a variety of other reasons. Please be assured that we will not collect any personal information unless an individual provides this information voluntarily.  When Port Sunlight Garden Centre is provided with personal information, the individual is authorising us to use that information in accordance with this Privacy Policy.


We receive and store information you enter on our website or give us in any other way from time to time.  You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

Personal information and the information Port Sunlight Garden Centre gathers is used solely by Port Sunlight Garden Centre for the express purpose for which it was collected e.g. to respond to an enquiry, entry into a promotion etc.

At times, if a product or service is ordered from Port Sunlight Garden Centre then personal information may be shared with our suppliers and other third parties to allow delivery of such product or service.  These suppliers and other third parties are not authorised by Port Sunlight Garden Centre to use personal information in any other way.

This will only apply if you have registered or subscribed to such publications by registering your details with us.  However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors.  We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to enquiries and comments about us and our products and services.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever.  Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.


A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.  Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  This may, however, prevent you from taking full advantage of our website.

WordPress session security cookie

WordPress session security cookie

tk_tc – WordPress
Gathers information, first party analytics tool about how services are used. A collection of internal metrics for user activity, used to improve user experience
Expires – When the browsing session ends

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience.  In respect to this, we use a cookies set by Google Analytics.

Google Analytics: This cookie provides us with an understanding of what visitors do on our site, what pages they find most interesting, and how they found us. The information we get from Google Analytics comes in the form of statistics and individual users cannot be identified.

_ga – google
Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

Fr –Facebook
Tracks website visitors and journeys for advertising and retargeting purposes via Facebook and Facebook’s affiliate/partner sites. Facebook’s privacy policy is available here.

_fbp – Facebook
helps deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.
Expires – 3 months

We use MailChimp to manage all subscriptions to Our mailing lists and to manage the creation and sending of emails to subscribers of those lists. MailChimp uses a session cookie to track users through the sign-up process when they submit information via Our Sign Up (subscription) form. MailChimp’s privacy policy is available here.


We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.  Also, we may use your Personal Data to protect the rights, property or safety of Port Sunlight Garden Centre, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.


We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Port Sunlight Garden Centre, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.


We strive to ensure the security, integrity and privacy of personal information submitted to Port Sunlight Garden Centre, and we periodically update our security measures in light of current technologies.


This website may contain links to other websites.  These links are meant for your convenience only.  Links to third party websites or retailers do not constitute sponsorship or endorsement or approval of these websites or retailers. Please be aware that we are not responsible for the privacy practices of these third parties.  We encourage our users to read the individual privacy statements of each and every website, or third party that collects personally identifiable information.  This privacy policy applies solely to information collected by Port Sunlight Garden Centre.


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website.  Please return periodically to review our privacy policy. If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@portsunlightgardens.co.uk and we will attempt to respond within 48 hours, or you may also contact us by mail at:

Port Sunlight Garden Centre
The Causeway,
Port Sunlight
CH62 5DY

To assist Port Sunlight Garden Centre to action the request, an individual’s full name including details of the brand or Port Sunlight Garden Centre contact to which the request relates to should be provided.  Port Sunlight Garden Centre is committed to protecting an individual’s privacy.
Please do not hesitate to contact us with any questions or concerns about this Privacy Policy.