Privacy & Cookie Policy
Privacy & Cookie Policy
Please read our privacy policy carefully.
At Port Sunlight & Aigburth Garden Centres (M&S Wilkinson Limited, company number: 5622255), we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide. You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our encrypted secure server. Furthermore, all customer data collected is secured against unauthorised use or access.
We act as the data controller in respect of your personal data and can be contacted as follows:
Port Sunlight & Aigburth Garden Centres.
M&S Wilkinson Ltd
The Causeway, Port Sunlight, Wirral, CH62 5DY
Email: info@portsunlightgardens.co.uk
Tel: 0151 645 6244
COLLECTION OF PERSONAL INFORMATION
As used in this Privacy Policy, ‘personal information’ means personally identifiable information such as an individual’s name, street address, email address, telephone numbers, and IP address. We may collect personal data in the following ways:
When you browse our website, we collect your IP address.
When you make a purchase or create an account, we collect your name, contact information, and payment details.
When you register for or use the Sunlight Stamper app, we collect your contact details, purchase history, and related activity.
When you contact us, complete a form, or leave feedback, we collect the information you submit voluntarily.
When you visit our premises, we may collect:
CCTV footage for safety and security
Vehicle registration data via ANPR systems
Optional feedback via comment cards
Occasional photography or video in-store (not focused on individuals unless consented)
We will not collect any personal information unless voluntarily provided. When you supply personal information, you authorise us to use it in accordance with this policy.
STORAGE AND SECURITY OF YOUR INFORMATION
We store information you enter on our website or provide by other means. This includes:
Contact details provided during purchases or registration
Purchase and voucher history for loyalty schemes
Enquiry or complaint data
Marketing preferences and mailing list opt-ins
We use personal data solely for its intended purpose—responding to enquiries, order fulfilment, warranty support, or participation in promotions. When required to deliver products or services, we may share relevant information with our suppliers or service providers. These third parties are not authorised to use your data for any other purpose.
Customer data is protected using reasonable security measures, including encrypted storage, access restrictions, and updated technologies.
We do not transfer your data outside the UK or European Economic Area. If this becomes necessary, it will be done in compliance with applicable data protection laws.
USE OF INFORMATION
Your information may be used for:
Processing purchases and delivering goods/services
Operating and managing the Sunlight Stamper app
Sending service messages or promotional offers (where permitted)
Responding to enquiries, complaints, or feedback
Analysing customer purchase behaviour (for members of our loyalty app only)
Monitoring safety and security through CCTV and ANPR systems
Conducting internal record keeping or profiling to improve services
We may also use aggregated, anonymised data for marketing analysis, without identifying individuals.
LEGAL BASIS FOR PROCESSING
We rely on the following lawful grounds:
Contractual necessity: To process purchases, deliver services, and manage warranty claims.
Legitimate interests: To manage our operations, improve customer experience, and promote relevant services.
Legal obligation: To comply with applicable laws and respond to lawful requests.
Consent: For certain direct marketing communications (where required).
You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our messages.
DISCLOSURE OF YOUR INFORMATION
We may disclose personal data when legally required or in the following limited scenarios:
To fulfil product or service requests
To comply with legal obligations, court orders, or enforcement agencies
To protect our rights, property, or the safety of our staff, customers, or the public
To prospective buyers under confidentiality, in the event of a business transfer
We do not sell or rent your personal information. Details are shared with third-party service providers only as required for operational purposes, under strict confidentiality agreements.
DATA RETENTION
Your personal data will be kept only as long as necessary:
Account and purchase records: 10 years (to support warranties)
Loyalty app data: Active membership; deactivated after 18 months of inactivity, retained for 3 years for reference
Enquiry/complaint data: Up to 3 years
Comment cards: Typically one month after resolution
CCTV/ANPR footage: Normally retained for up to 30 days
IP and analytics data: While relevant for app membership or analysis purposes
YOUR RIGHTS
You have the following rights under UK data protection law:
To access personal data held about you
To request correction of inaccurate data
To request erasure of data, subject to limitations
To object to processing, especially for direct marketing
To restrict processing in certain cases
To withdraw consent (where processing is based on consent)
To lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To exercise these rights, please contact us using the details provided at the top of this policy.
COOKIES
Our website uses cookies to enhance functionality, analyse traffic, and improve user experience. Cookies do not access information stored on your computer or contain personally identifiable information.
Common cookies in use include:
Cookie wordpress_logged_in_XXX, wordpress_sec_XXX
Provider WordPress
Purpose Security/authentication
Expiry Session
Cookie tk_tc
Provider Automattic
Purpose Internal analytics
Expiry Session
Cookie _ga, _gid, _gat
Provider Google Analytics
Purpose Site usage statistics
Expiry Varies
Cookie fr, _fbp
Provider Facebook
Purpose Retargeting & ad delivery
Expiry Up to 3 months
Cookie mc_landing_site
Provider MailChimp
Purpose Email sign-up journey
Expiry Up to 1 month
Google Analytics – Display Advertising Features
We use Google Analytics Demographics and Interest Reporting. You can opt out via Google Ads Settings or Google Analytics opt-out browser add-on.
You may disable cookies in your browser, but this may affect functionality.
THIRD PARTIES
We work with trusted third parties, including marketing providers, delivery agents, hosting platforms, and analytics tools. These parties are only permitted to process your data as instructed by us and in compliance with data protection law.
We do not disclose your details to third parties except as required by law or necessary to deliver services you have purchased.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party sites for your convenience. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
CHANGES TO THIS POLICY
We may revise this privacy policy from time to time. Updated versions will be published on our website and effective immediately upon posting. Please revisit periodically to stay informed.
CONTACTING US
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Port Sunlight & Aigburth Garden Centres.
M&S Wilkinson Ltd
The Causeway, Port Sunlight, Wirral, CH62 5DY
Email: info@portsunlightgardens.co.uk
Tel: 0151 645 6244
To help us locate your records, please provide your full name and any relevant transaction or membership details when making a request.
M&S Wilkinson is committed to protecting your personal data and respecting your privacy at all times.